Terms of service

1. Who we are and how to contact us

Mello is a developer platform for creating and managing lightweight APIs. Questions about the service or account decisions can be sent to support@itsmello.cloud; legal questions can be sent to legal@itsmello.cloud.

2. Agreement and eligibility

By creating an account or using Mello, you agree to these terms and our privacy notice. You must be legally able to enter into this agreement and provide accurate account information. If you use Mello for an organisation, you represent that you may act for it. Mandatory consumer and other applicable legal rights remain unaffected.

3. Your account and security

You are responsible for keeping your login, API keys and devices secure, restricting access to authorised people, and notifying us promptly if you suspect compromise. API keys can give access to your endpoints: store them securely, rotate exposed keys and avoid publishing credentials. We may ask you to verify your email before enabling features.

4. Your code and content

You retain your rights in content and code you submit. You grant Mello the limited permissions needed to store, process, execute, transmit and display that content to provide and protect the service. You are responsible for ensuring you have the necessary rights and permissions for your code, data and users’ requests.

5. Acceptable use

Do not use Mello to violate law, infringe rights, distribute malware, conduct phishing or fraud, abuse others, interfere with networks or other users, evade security controls, mine cryptocurrency without permission, or transmit data you are not authorised to process. Do not attempt to access another account or overload the service. Do not submit secrets in source code; support for managed secrets is not currently provided.

6. API hosting, limits and preview

Mello is an early-stage service. Features, performance, supported runtimes and availability can change. Limits, including request rates and daily allowances, are described in the documentation and may be changed to protect the service. Shared infrastructure limits can also affect availability. You are responsible for backups, testing, monitoring and meeting your own obligations to users. Do not rely on the service for safety-critical workloads.

7. Security, review and account status

We may use objective signals such as verification state, usage against published limits, reports and technical events to identify issues for review. A usage warning alone is not a finding of misconduct. Our team may review suspected misuse, investigate reports, request information, limit access or suspend accounts where reasonably necessary for safety, legal obligations or compliance with these terms. We aim to make decisions proportionate to the circumstances and provide an opportunity to request human review at support@itsmello.cloud, subject to legal and security restrictions.

8. Suspension and termination

We may suspend or end access where reasonably necessary for serious or repeated violations, security threats, legal duties, or where continued operation is not feasible. Where appropriate and legally permitted, we will provide notice and a chance to address the issue. You may stop using Mello at any time and may request account closure through support. Closing an account may require safe removal of deployed APIs and associated resources.

9. Service changes and maintenance

We may update, interrupt or retire features for maintenance, security or operational reasons. We do not promise uninterrupted availability. Check the status page for point-in-time service checks; it is not a guarantee or a complete incident history.

10. Fees and third-party services

If Mello introduces paid features, the applicable price and payment terms will be presented before purchase. Your use of third-party services remains subject to their terms. Mello may rely on infrastructure and service providers to operate the platform.

11. Warranties and liability

To the extent permitted by applicable law, Mello is provided as available without a promise that it will be uninterrupted or error-free. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including applicable consumer rights. Any limitation must be interpreted only to the extent permitted by Portuguese and other applicable law. You should maintain your own backups and safeguards.

12. Privacy

Our privacy notice explains the information processed when you use Mello, including account information, operational data and support reports.

13. Changes, governing law and disputes

We may update these terms as the service changes. Where required, we will provide appropriate notice and an opportunity to stop using the service. Portuguese law applies, subject to mandatory protections that apply to you. Disputes may be brought before the competent courts in Portugal, without limiting mandatory consumer jurisdiction or dispute-resolution rights.

14. Contact and appeals

For support, account decisions or a human review, contact support@itsmello.cloud. For legal matters, contact legal@itsmello.cloud. Include your account reference where possible; do not send passwords or API keys.